Unify every customer conversation with AI-powered omnichannel CRM
Podchat.id brings WhatsApp, Instagram, Facebook, TikTok, X, Telegram, and YouTube conversations into one enterprise inbox with AI-assisted replies, SLA tracking, and human takeover.
- Audit-ready governance
- Human-in-the-loop AI
- Role-based access
Pesanan #PD-29481 sedang dikirim JNE dan diperkirakan sampai besok. Mohon maaf atas keterlambatannya.
- API review readiness
- Human-in-the-loop AI
- Consent-aware blasting
- Audit logs
- Role-based access
- Data deletion request support
Enterprise CX teams are managing too many windows, not enough conversations.
Customer service has shifted to social channels, but the tooling hasn't caught up. Operations leaders need a single system that captures every message, every comment, and every context — with AI assist and human accountability.
Too many social inboxes
Agents jump between WhatsApp, Instagram, Facebook, TikTok, X, Telegram, and YouTube — losing visibility into the customer behind the message.
Context fragmentation
Customer history, order data, and prior tickets live in different tools. Replies become slow, inconsistent, and hard to audit.
SLA breaches go unnoticed
Without unified routing and SLA tracking, urgent messages slip past first-response targets and escalation rules.
Repetitive manual replies
Most questions are repeats. Without a knowledge-grounded AI assistant, agents type the same answers all day.
An enterprise platform, not a chatbot.
Every Podchat.id module is designed for governance, accountability, and scale. Built so customer service, marketing ops, and engineering teams can collaborate on the same source of truth.
Unified Omnichannel Inbox
Every WhatsApp, Instagram (DM and comments), Facebook (DM and comments), TikTok, X, Telegram, and YouTube conversation in one queue with consistent threading, tags, and assignment.
AI Answer Assistant
Drafts grounded in your knowledge base, with confidence scores and inline citations. Agents review, edit, or approve before sending.
Agentic Workflow Builder
Visual builder for triggers, conditions, AI actions, integrations, and approvals. Define escalation, fallbacks, and policy guards without code.
Knowledge Base
Centralize policies, FAQs, SOPs, and product information. Versioning, freshness checks, and answer evaluation keep AI replies accurate.
Human Takeover
Any agent can take over an AI conversation in a click. Edits, takeovers, and approvals are recorded with full audit traceability.
SLA & Routing
Channel-aware SLA timers, working-hour calendars, smart routing, and overdue escalations keep first response and resolution on target.
Blasting Message
Segmented, consent-aware outbound campaigns with approval workflows, scheduling, throttling, and SLA-aware follow-ups.
Enterprise Dashboard
Real-time operations, AI performance, channel volumes, SLA compliance, sentiment, and campaign reporting for CX leaders.
How Podchat.id resolves a conversation.
Every message flows through a transparent pipeline of intent understanding, knowledge retrieval, workflow decisions, AI draft, policy guard, human approval, and analytics — designed for regulated and enterprise CX operations.
How Podchat.id accesses and uses social platform data.
We design for transparency with platform reviewers, business owners, and end users. Below is a plain-language summary; full terms appear in our Privacy Policy and Terms.
Authorized access only
Podchat.id only accesses social media data after the business account owner explicitly authorizes the integration through the platform's official OAuth or business APIs.
Operational use, not advertising
Data is used to display conversations, generate support replies, route messages, track SLA, and produce operational analytics — not for advertising or behavioral profiling.
We do not sell user data
Podchat.id does not sell personal data or social media user data to third parties under any circumstances.
User-initiated deletion
End users and customers can request deletion of their data through the Data Deletion Request page or by emailing [email protected].
Platform-dependent integrations
Podchat.id integrates with supported channels through official APIs where available. Channel availability and feature scope depend on each platform's API access, permissions, and policies.
Built to pass third-party payment provider review.
Pricing, billing identity, refund terms, and support contacts are consistent and publicly visible across our website. Reviewers and auditors can verify a complete trail from product to invoice.
SaaS subscription model
Podchat.id is a SaaS subscription product. Customers pay for seats, channels, and capacity according to a published plan or signed enterprise contract.
Monthly or annual billing
Paid plans are billed monthly or annually. Annual plans typically receive a discount versus monthly billing. Subscriptions renew automatically unless cancelled.
Invoiced & receipted
Customers receive invoices for every billing cycle. Indonesian VAT and other applicable taxes are added where required by law.
Public refund policy
Refund terms are publicly available on the Refund Policy page. Enterprise contracts may follow the signed agreement.
Billing support contact
Billing and payment support is available at [email protected]. Customers can request invoices, change billing details, or escalate disputes from this address.
Visibility for CX leaders, not just agents.
Live metrics for response time, SLA compliance, AI resolution, campaign performance, sentiment, and team workload — exportable for QBR reporting and audit reviews.
Designed for enterprise procurement and audit teams.
Podchat.id treats AI replies, social channel data, and customer records as regulated workloads — with isolation, traceability, and human accountability throughout.
Role-based access control
Granular roles for agents, supervisors, AI builders, and admins. Permissions for inbox, knowledge base, integrations, and billing are scoped per role.
Audit logs
Every read, edit, takeover, approval, AI action, and configuration change is logged with timestamp, actor, and immutable history for review.
Encrypted data
Data is encrypted in transit with TLS and at rest using industry-standard algorithms. Secrets and channel credentials are stored in a managed vault.
Tenant isolation
Workspaces are logically isolated. Multi-brand and multi-region customers can run separate workspaces with independent governance.
Secure API credential handling
Channel API tokens use OAuth where supported. Credentials are scoped, rotated, and never exposed in logs or to AI prompts.
AI traceability with knowledge citations
Every AI reply links the knowledge sources it used. Confidence scores and policy guard outcomes are saved alongside the response for evaluation.
Ready to centralize your customer conversations?
Talk to our team about a tailored deployment for your CX, marketing, and operations workflows.
No credit card required to schedule a demo. Enterprise procurement materials available on request.